
New federal decree establishing new guidelines for customer service is published
In brief Federal Decree No. 11,034 of 2022, published on 5 April 2022, regulates Law No. 8,078/1990 – the Brazilian Consumer Defense Code, and establishes new guidelines regarding customer service center (Serviço de Atendimento ao Cliente or SAC). More details The new decree brings innovations to the SAC, which must guarantee that consumers obtain adequate […]